Question 1

Can I change my request after submitting the form?

Accepted Answer

Yes! as long as we haven’t started your project yet. Contact us as soon as possible to make changes.

Question 2

Do you work with nonprofits or community programs?

Accepted Answer

Yes! We proudly support nonprofit organizations and community-led initiatives. Let us know if you're working on a meaningful cause, we’d love to help.

Question 3

How do we communicate during the project?

Accepted Answer

We use email for all communications and updates. You’ll also be invited to our free ClickUp workspace where you can view project progress, give feedback, and access files all in one place.

Question 4

What happens if I need more than 3 revisions?

Accepted Answer

After your included 3 revisions, additional changes will be billed as needed. You’ll be notified before any extra fees are added.

Question 5

Can we schedule a call to discuss my ideas?

Accepted Answer

Yes! You’re welcome to book a free Discovery Call to go over your project ideas and ask questions before we begin.

Question 6

What counts as a revision?

Accepted Answer

A revision is any change you request after seeing a draft or preview. This can include things like adjusting colours, swapping out text, moving layout elements, or tweaking illustrations. Each round of feedback counts as one revision, so it’s best to group your notes together when possible!

Question 7

Will I own the designs once the project is complete?

Accepted Answer

Yes! You’ll have full ownership of the final designs. If you plan to sell or profit from them, you’ll need to add Commercial Use rights to your package.

Question 8

What does “Commercial Use” mean?

Accepted Answer

Commercial Use means using a design, image, or file to promote or sell a product, service, or business for financial gain.

Question 9

Do I need to pay extra for Commercial Use?

Accepted Answer

Yes. If your designs will be used for business or sales, a commercial license must be purchased.

Question 10

Can I edit the files myself later?

Accepted Answer

If you purchase the Editable Files add-on, you’ll receive working files that can be edited using supported software.

Question 11

How long does a typical project take?

Accepted Answer

Most projects take between 3–4 weeks depending on scope, deliverables, and client feedback.

Question 12

What if I need something faster than your normal timeline?

Accepted Answer

You can request a Rush Turnaround for an additional fee. This pushes your project to the front of our queue with a 3-day delivery.

Question 13

Can I schedule a project for a future date?

Accepted Answer

Yes! Just let us know your timeline when you fill out the inquiry form.

Question 14

How do I get a quote for my project?

Accepted Answer

Fill out our Project Inquiry Form (https://manage.wix.com/dashboard/0d80d71b-386b-4250-a33f-c3505f1cc379/wix-faq/create/646ba1d0-aab5-435c-ac3b-5c1771254532#)or book a Discovery Call to chat about your needs.

Question 15

Do you require a deposit to start?

Accepted Answer

Yes. A 50% deposit is required to begin all projects. The remaining balance is due upon final approval.

Question 16

What payment methods do you accept?

Accepted Answer

We accept e-transfer, cash, cheque, debit, and credit card.

Question 17

Are there any hidden fees?

Accepted Answer

Nope. All fees are clearly listed in your quote and on our pricing page. No surprises!

Question 18

What’s included in each design service?

Accepted Answer

Each service includes a unique set of deliverables. Visit our Services Page (https://manage.wix.com/dashboard/0d80d71b-386b-4250-a33f-c3505f1cc379/wix-faq/create/79d92cc1-455b-4465-bef5-46bfe27de3ff#)and click “Learn More” under your desired service for full details.

Question 19

How many revisions are included?

Accepted Answer

All services include 3 revisions by default. Additional revisions may be requested for a small fee.

Question 20

What file types will I receive?

Accepted Answer

You’ll receive both print and digital formats. This usually includes PNG, SVG, JPEG, and PDF files, depending on your project needs.

Question 21

Can I request more than one service at once?

Accepted Answer

Absolutely! Just mention this in your project inquiry form and we’ll include everything in your custom quote.

Question 22

Do I need a logo before ordering other designs?

Accepted Answer

Nope! If you don’t have a logo, we can use clean, styled text as a placeholder.

Question 23

Do you offer brand strategy or just design?

Accepted Answer

We offer both. Our services include creative design and brand strategy options like a one-sheet style guide or full brand guidelines.

briartxstudio@gmail.com

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