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FAQ
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Can I change my request after submitting the form?Yes! as long as we haven’t started your project yet. Contact us as soon as possible to make changes.
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Do you work with nonprofits or community programs?Yes! We proudly support nonprofit organizations and community-led initiatives. Let us know if you're working on a meaningful cause, we’d love to help.
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How do we communicate during the project?We use email for all communications and updates. You’ll also be invited to our free ClickUp workspace where you can view project progress, give feedback, and access files all in one place.
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What happens if I need more than 3 revisions?After your included 3 revisions, additional changes will be billed as needed. You’ll be notified before any extra fees are added.
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Can we schedule a call to discuss my ideas?Yes! You’re welcome to book a free Discovery Call to go over your project ideas and ask questions before we begin.
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What counts as a revision?A revision is any change you request after seeing a draft or preview. This can include things like adjusting colours, swapping out text, moving layout elements, or tweaking illustrations. Each round of feedback counts as one revision, so it’s best to group your notes together when possible!
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Will I own the designs once the project is complete?Yes! You’ll have full ownership of the final designs. If you plan to sell or profit from them, you’ll need to add Commercial Use rights to your package.
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What does “Commercial Use” mean?Commercial Use means using a design, image, or file to promote or sell a product, service, or business for financial gain.
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Do I need to pay extra for Commercial Use?Yes. If your designs will be used for business or sales, a commercial license must be purchased.
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Can I edit the files myself later?If you purchase the Editable Files add-on, you’ll receive working files that can be edited using supported software.
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How long does a typical project take?Most projects take between 3–4 weeks depending on scope, deliverables, and client feedback.
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What if I need something faster than your normal timeline?You can request a Rush Turnaround for an additional fee. This pushes your project to the front of our queue with a 3-day delivery.
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Can I schedule a project for a future date?Yes! Just let us know your timeline when you fill out the inquiry form.
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How do I get a quote for my project?Fill out our Project Inquiry Form or book a Discovery Call to chat about your needs.
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What’s included in the price of The Launchpad Kit?The Launchpad Kit includes: Logo Design Business Card Design 1 Social Media Template One-Page Style Guide Commercial Use License Print & Web Files (with your brand colours + fonts)
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Do you require a deposit to start?Yes. A 50% deposit is required to begin all projects. The remaining balance is due upon final approval.
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What payment methods do you accept?We accept e-transfer, cash, cheque, debit, and credit card.
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Are there any hidden fees?Nope. All fees are clearly listed in your quote and on our pricing page. No surprises!
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What’s included in each design service?Each service includes a unique set of deliverables. Visit our Services Page and click “Learn More” under your desired service for full details.
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How many revisions are included?All services include 3 revisions by default. Additional revisions may be requested for a small fee.
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What file types will I receive?You’ll receive both print and digital formats. This usually includes PNG, SVG, JPEG, and PDF files, depending on your project needs.
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Can I request more than one service at once?Absolutely! Just mention this in your project inquiry form and we’ll include everything in your custom quote.
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Do I need a logo before ordering other designs?Nope! If you don’t have a logo, we can use clean, styled text as a placeholder.
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Do you offer brand strategy or just design?We offer both. Our services include creative design and brand strategy options like a one-sheet style guide or full brand guidelines.
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